Legal & Compliance

1. Acceptance of Terms
By accessing and using mySmart Ltd's platform, hardware (Electronic Shelf Labels), and associated API services, you accept and agree to be bound by the terms and provision of this agreement.

2. SaaS License & Access
mySmart Ltd grants you a limited, non-exclusive, non-transferable, and revocable license to use our software products (myPayroll, myPOS, myEdu Pro, myInvoice Pro) strictly for your internal business operations.

3. Hardware Warranty (ESL)
Our Electronic Shelf Label hardware is covered by a standard 24-month limited warranty against manufacturing defects. Battery life estimates (5-year) are based on standard operating conditions (2 updates/day at 25°C).

1. Data Collection
We collect data essential for the operation of our services, including but not limited to: User account information, transaction logs (myPOS), and employee records (myPayroll).

2. Data Usage & AI
Anonymized data may be used to train our internal AI models to improve anomaly detection and system efficiency. We do not sell your proprietary business data to third parties.

3. GDPR & Compliance
mySmart Ltd acts as a Data Processor. We comply with GDPR requirements regarding data portability, the right to be forgotten, and secure data storage within certified data centers.

1. Uptime Commitment
We guarantee a 99.9% monthly uptime for our Cloud Services. Downtime does not include scheduled maintenance windows notified 48 hours in advance.

2. Support Response Times

• Critical (System Down): < 1 Hour
• High (Feature Unavailable): < 4 Hours
• Normal (General Question): < 24 Hours